Need help with PlantCareBot? Send us a clear message and we will review it as soon as possible. We can help with order questions, product color selection, shipping updates, payment issues, return requests, and general product information.

Email support

The best way to contact us is by email: support@plantcarebot.com. If your message is about an order, include the order number and the email address used at checkout so we can find the purchase quickly.

Order questions

Include your order number, checkout email, product color, and a short explanation of what you need us to check.

Shipping questions

Send the tracking number if you have one, plus the shipping name and destination country or region.

Damaged or incorrect item

Include clear photos of the product, packaging, shipping label, and the issue you want us to review.

Product questions

Tell us which color or use case you are considering, such as desk, dorm room, family gift, or new plant owner.

What to include in your message

  • Your full name and checkout email if you already placed an order.
  • Your order number, if available.
  • The PlantCareBot color involved: Mint green, Warm yellow, Soft pink, Lavender, or White.
  • A clear description of the question or issue.
  • Photos or a short video if the issue involves damage, defects, packaging, or a wrong item.

Response expectations

We review support messages in the order they arrive. Response time can vary during weekends, holidays, launches, or high-volume periods. Sending one complete message with the right details usually helps us respond faster than multiple partial messages.

Please do not send sensitive payment details such as full card numbers, passwords, or payment account credentials. If a payment provider needs extra verification, follow the instructions shown by that provider during checkout.

Helpful pages

Before contacting us, you may also want to review our Payment Methods, Shipping and Delivery, Refund and Returns Policy, and Terms and Conditions pages.

Email: support@plantcarebot.com

Last updated: June 24, 2026